No Refunds, Exchange Only Policy
Effective Date: June 1, 2025
This policy applies to all sales made through Onyx Wearhouse LLC ("Company", "we", "our", or "us") and constitutes a legally binding agreement between the customer ("you") and the Company under the laws of the State of Texas.
1. Custom Apparel – Final Sale
All products sold by Onyx Wearhouse are custom-made according to the specifications provided by you, the customer, at the time of ordering. Because these items are made-to-order, all sales are final and non-refundable. This includes, but is not limited to, customized names, numbers, logos, colors, sizes, or any other design elements.
2. No Refunds
We do not offer refunds for any reason, including but not limited to:
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Ordering the incorrect size
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Change of mind
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Delayed shipping due to courier or carrier issues
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User error in customization (e.g., typos, wrong file uploaded)
Please review your order details carefully before finalizing your purchase.
3. Exchanges for Manufacturing Errors Only
Exchanges will be granted only in the case of verified manufacturing defects or errors made by Onyx Wearhouse. Examples include:
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Incorrect item sent
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Customization does not match the order confirmation
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Garment is materially defective (e.g., ripped fabric, malfunctioning zipper)
To initiate an exchange, you must notify us via email at [email protected] within 3 business days of receiving your order. You must include:
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Order number
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Description of the issue
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Photographic evidence of the defect or error
If the error is confirmed to be ours, we will offer an exchange of the item at no additional cost. The defective item must be returned unworn, unwashed, and in original condition within 3 business days of receiving approval.
4. Limitation of Liability
To the fullest extent permitted under Texas law, Onyx Wearhouse LLC shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your purchase, use, or inability to use any product.
By placing an order with Onyx Wearhouse, you acknowledge and agree to this No Refunds, Exchange Only Policy.
For questions, contact:
Email: [email protected]